Review Generation
Systematic outreach that turns satisfied customers into published reviews — the same request to everyone, never filtered.
ScopeX Service System
Your reputation is your most valuable sales asset.
Online reputation management that builds review volume, addresses negative content, and ensures every prospect who searches your name sees a business worth trusting — before they ever speak to you.
GoogleFacebookYelpTrustpilotDirectories
Why reputation management?
Your online reputation is being checked right now — by someone who has not contacted you yet.
Before a prospect calls, books, or buys, they search your name. They read your Google reviews. They check your star rating. They look for complaints. What they find determines whether they reach out — or move on to the competitor with 47 five-star reviews and a professional response to every one of them.
A weak, thin, or damaged online reputation silently kills inbound conversion. ScopeX builds and protects it systematically: increasing review volume, monitoring every mention, managing negative content, and ensuring the picture painted online matches the quality of your actual work.
Review Monitoring
Every new review tracked across Google, Facebook, and industry directories in real time.
Response Management
Professional, brand-consistent responses to every review — positive and negative.
Suppression & Recovery
Policy-violating content disputed, and negative results pushed down through positive volume and SEO.
What you receive
Proof that you are worth trusting, on every page they check.
Built, monitored, and defended — entirely within each platform’s review policies.
The page every prospect actually checks — rating, review count, photos, and a reply under each review, kept current across every platform.
A request after every completed job, one polite reminder, then silence. The same ask goes to every customer — no filtering, no incentives.
Every review across every platform in one stream, each one answered in your voice, with fake and policy-violating ones flagged for removal.
Rating and volume tracked monthly, benchmarked against real competitors, with a risk monitor for anything that needs attention.
Illustrative examples · figures shown are sample data, not client results
How it works
How ScopeX manages your reputation
Month 1
Reputation Audit
Full audit of your current presence: review volume, star rating, negative content, platform coverage, and competitive benchmarking. Baseline established.
Month 1-2
Review Generation
Outreach sequences built and launched. Past customers contacted. Requests automated after each job so reviews arrive without effort from your team.
Ongoing
Monitor & Respond
Every review responded to professionally. Negative reviews flagged and addressed. Mentions across the web tracked and reported monthly.
Month 3+
Authority Building
Positive content created and distributed to build a consistent presence that pushes negative results down and reinforces your brand at every touchpoint.
Reputation tiers
Pick how much of your presence we defend.
Every tier follows the review policies of each platform — no filtering, no incentives, no fake reviews.
FD
Foundation
Lightweight Reputation SystemThe starting point for businesses with thin or inconsistent review profiles. We set up review generation, monitor your key platforms, and ensure every new review gets a professional response.
- Review generation campaign to your recent customers
- Google Business Profile optimisation — categories, hours, photos
- Monitoring on Google and Facebook in real time
- Review responses, up to 20/month in your brand voice
- Negative review flagging where platform policies are breached
- Monthly performance report with recommended next steps
Ideal forNew businesses and service providers building their first review foundation.
Start Foundation FS
Full Scope
Competitive Local MarketsFor businesses that need visibility and control across multiple review platforms, not just Google — with competitor benchmarking and proactive protection.
- Multi-platform review generation across Google, Facebook, and directories
- Monitoring on up to 5 platforms with instant alerts
- Unlimited review responses on every monitored platform
- Competitor benchmarking against 3 key competitors
- Review removal campaigns for fake and policy-violating content
- Monthly 30-minute strategy call
Ideal forGrowing businesses whose customers check several platforms before deciding.
Start Full Scope EN
Enterprise
Multi-Location & Crisis ScopeThe complete engagement for businesses where online credibility is a primary commercial driver — full-spectrum monitoring, authority building, and crisis capability.
- Full-spectrum monitoring across reviews, social, news, and forums
- 6-10 authority content pieces per month across owned and third-party
- Crisis response protocol for negative press or viral complaints
- PR-level placement and mentions with media coordination
- Executive and personal brand management for key individuals
- Dedicated strategist — weekly calls and Slack access
Ideal forHigh-profile businesses, enterprises, and personal brands where reputation directly drives revenue.
Start Enterprise Side by side
What is included at each tier
Every tier is built on the same foundation: more genuine reviews, every one answered.
| Feature | Foundation | Full Scope | Enterprise |
|---|---|---|---|
| Platforms Monitored | Google + Facebook | Up to 5 | Full spectrum |
| Review Generation | Google focus | Multi-platform | Full-scale |
| Review Responses | Up to 20/mo | Unlimited | Unlimited |
| Competitor Benchmarking | — | 3 competitors | Top 5 + analysis |
| Reputation SEO | — | — | Aggressive |
| Suppression Campaign | — | — | |
| Proactive Content | — | — | 6-10 pieces/mo |
| Social Listening | — | — | |
| Crisis Response | — | — | 24hr protocol |
| PR & Media Placement | — | — | |
| Personal Brand Management | — | — | |
| Monthly Report | Multi-platform | Executive dashboard | |
| Strategy Calls | Written check-in | Monthly 30 min | Weekly + Slack |
| Setup Fee | None | None | None |
Common questions
Reputation management FAQ
Everything you need to know before getting started.
Can you remove negative reviews?
We can flag and pursue removal of reviews that violate platform policies — fake reviews, spam, reviews from non-customers, or content breaching guidelines. A genuine negative review from a real customer cannot simply be deleted; those we respond to professionally and outweigh with volume.
How do you get customers to leave reviews?
Email outreach, SMS requests, and automated follow-up triggered after a job completes. The same request goes to every customer — we do not screen by predicted rating or offer incentives, because both breach platform policy.
How long does it take to see results?
New reviews typically start arriving within 2-3 weeks of the first campaign. A noticeable improvement in volume and rating usually shows across the first 60-90 days, then compounds.
What platforms do you manage?
Foundation covers Google Business Profile and Facebook. Full Scope expands to up to 5 platforms including industry directories. Enterprise covers the full spectrum, including social, news, and forums.
What if my business has a lot of negative reviews right now?
We start with a full audit to understand the source and pattern. Policy-violating reviews are pursued for removal, genuine ones get professional responses, and the generation campaign rebuilds volume so recent, positive reviews lead the profile.
Will this work alongside my SEO or ads?
Reputation compounds every other investment. SEO traffic and ad clicks convert better when prospects land on a business with strong, recent, well-answered reviews.
Do I need to be involved day to day?
No. We handle monitoring, responses, outreach, and reporting. You receive a monthly summary of what happened and what is planned next — and anything sensitive comes to you before it is posted.
What is the difference between ORM and SEO?
SEO gets you found. ORM controls what people see when they find you. SEO drives traffic to your site and listings; ORM makes sure what greets them there earns the enquiry.
Ready to see what they see?
Let us audit your
online presence.
Book a free reputation audit. We will show you exactly what a prospect finds when they search your name, how you compare to your competitors, and what we would fix first.
Month-to-month · No setup fees · ScopeX Media Inc. Calgary, AB